What does managed IT cost?

Pricing depends on the number of users and devices, your support window and how much legacy complexity exists. We give a responsible fixed monthly quote after a short fit assessment rather than a guess up front. See Plans & Fit for the drivers.

How does switching from another provider work?

We plan the transition around your schedule, document what we inherit, and stabilize the environment before making changes. The goal is a calm handover with no gap in support.

How quickly do you respond?

Support runs during business hours, Monday–Friday, Mountain Time. Target response times are set in your agreement so expectations are clear rather than an unqualified “24/7” claim.

Do we have to adopt security changes to work with you?

Core security is built into managed IT because we cannot responsibly support an environment we cannot keep reasonably safe. The depth beyond the baseline is up to you.

For teams without dedicated IT — or ones that need backup

Your day-to-day IT, managed — and documented.

Support, maintenance, planning and security for Missoula teams that need dependable technology — whether you have no dedicated IT or a small internal team that needs a partner.

Book a fit call View plans and fit

You may need this if…

Signs it is time for a steadier setup

The “IT person” is whoever is least busy that dayNobody is sure what is backed upOnboarding a new hire takes days of guessworkPasswords and logins live in a spreadsheetProblems get patched but never written downYou are being asked security questions you cannot answer

Outcomes first

What you actually get

Before the feature list — the day-to-day results this is meant to produce.

People keep working

Fast help for everyday issues so a broken laptop or email problem does not stall the whole office.

Access is controlled

Clear accounts, sensible permissions and a real offboarding process when someone leaves.

Fewer surprises

Updates, monitoring and maintenance happen on a schedule, not only after something breaks.

One accountable team

A single local point of contact for support, vendors and planning — with decisions written down.

Scope

What is included

Included scope by category
Area	What is included
Support	Help desk for everyday issues Local remote and on-site help A single point of contact
Microsoft 365	Accounts and licensing Email and sharing setup Sign-in security policies
Endpoints	Device inventory Updates and patching Managed endpoint protection
Network	Firewall and Wi-Fi oversight Guest and staff separation Documented configuration
Security baseline	MFA everywhere Prioritized control roadmap Documentation of what is in place
Backup coordination	Microsoft 365 and data backup Offsite copies Tested restores
Vendor management	Work with your ISP and app vendors Warranty and renewal tracking
Planning	Quarterly technology roadmap Budget-aware recommendations

How it works

A calm, documented process

1
Discover
We inventory your accounts, devices, network and current pain points.
2
Stabilize
We fix the loudest recurring problems and reduce day-to-day friction.
3
Baseline
We put core security controls in place and document them.
4
Improve
We work a prioritized roadmap against risk and budget.
5
Report
You get plain-English reporting and a quarterly review.

Security is built in

A documented security baseline is part of managed IT, not an upsell. MFA, device protection, tested backups and written ownership are included so you can answer the security questions insurers and customers increasingly ask.

What you receive

A sample of the documentation

Sample deliverable

Quarterly technology roadmap

A short, prioritized plan showing what we recommend next, why it matters, who owns it and roughly what it costs — reviewed with you every quarter.

Summary & scope
Prioritized findings
Owner & target date
Next review

Related services

What is out of scope

Hardware purchases (quoted separately at cost)
Large one-off projects such as office moves or major migrations
Third-party audit, legal or formal compliance certification work
Remediation of unsupported legacy systems until a plan is agreed
Guaranteed after-hours coverage outside the stated support window

FAQ

Common questions

Straight answers about price, switching, timing and scope.

What does managed IT cost?
Pricing depends on the number of users and devices, your support window and how much legacy complexity exists. We give a responsible fixed monthly quote after a short fit assessment rather than a guess up front. See Plans & Fit for the drivers.
How does switching from another provider work?
We plan the transition around your schedule, document what we inherit, and stabilize the environment before making changes. The goal is a calm handover with no gap in support.
How quickly do you respond?
Support runs during business hours, Monday–Friday, Mountain Time. Target response times are set in your agreement so expectations are clear rather than an unqualified “24/7” claim.
Do we have to adopt security changes to work with you?
Core security is built into managed IT because we cannot responsibly support an environment we cannot keep reasonably safe. The depth beyond the baseline is up to you.

Local & accountable

A founder-led partner in Missoula

Granite Peak is intentionally small and local. That means direct accountability and standards you can see — not a support model that hides behind tiers and hold music.

Direct access, clear accountability—without the call-center runaround.
Recommendations are prioritized by risk and budget, in plain English.
We document what we do, so nothing lives only in one person’s head.

Read the founder story

Start with a 20-minute fit call

A straight conversation about your environment in Missoula. No scare pitch, no obligation.